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Home Mini Stopped Continued Conversation

JesterP
Community Member

@googlesupport @Google Please help us!!!! There are a lot of us users that are having this issue and we're not getting any support from you. This started about 2 weeks ago. Tried rebooting, turning continued conversation on and off, and unplugging it for 5 minutes. We're all also still having the issue of the assistants response stopping mid response. Please help. 

1 ACCEPTED SOLUTION

Azarco
Community Specialist
Community Specialist

Hey JesterP,

 

That certainly hasn't been easy for you — let's check this out. 

 

Could you try resetting your Google Home Mini to its default settings? If you'll get the same result, please provide the cast firmware version of your speaker so that our team could take a look.

 

Thanks,

Alex

View solution in original post

5 REPLIES 5

Azarco
Community Specialist
Community Specialist

Hey JesterP,

 

That certainly hasn't been easy for you — let's check this out. 

 

Could you try resetting your Google Home Mini to its default settings? If you'll get the same result, please provide the cast firmware version of your speaker so that our team could take a look.

 

Thanks,

Alex

JesterP
Community Member

Thank you so much for your help. That worked!! Now if we could just get the responses to sometimes stop cutting out in the middle of sentences. 

Azarco
Community Specialist
Community Specialist

Hey JesterP,

 

That's great to hear. Could you tell me more about the other concern that you have? If possible, can you send us a short video clip?

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi JesterP,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi JesterP,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess