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Home hub and mini speaker(gen1) won’t connect to network from my phone

Sakiragackt
Community Member

‎01-20-2024 06:15 AM

Hi,

I recently try to setup the hub and mini speaker(gen1) via my phone(Apple), however keep getting failure. The error indicate xxx may setup, but cannot connect from your phone, ensure your phone has enabled the local network. I am currently on virgin media and have a nest thermostat already works. I have the Wi-Fi, Bluetooth, local network, mobile data, and location turned on. Not sure why the two new devices cannot be setup, and I have a router(network enhancer)connected. 

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Princesss
Community Specialist
Community Specialist

‎01-23-2024 08:13 AM

Hello Sakiragackt,

 

Thanks for posting in the Community.

 

I appreciate all your efforts in trying some steps before reaching out. To further isolate this, do you get any error message or prompt upon trying to set it up? Also, could you tell us the distance between your Google Nest speakers from the router? 

 

Here's some steps you can follow:

 

What you need to get started

  • A speaker or display.
  • Latest version of the Google Home app.
  • Latest version of the Google Assistant app.
  • A Google Account.
  • A mobile phone or tablet that:
    • Has iOS 15.0 or later.
    • Works with 2.4 GHz and 5 GHz Wi-Fi network (a WPA-2 Enterprise network won't work).
    • Has Bluetooth turned on.
  • An internet connection and secure wireless network.
    • Note: You may need to enter your Wi-Fi password during setup.
  • If you already use Duo for video calling, make sure to use the same Google Account in Duo and in the Google Home app.

Get started

  1. Plug in your speaker or display.
  2. On your phone or tablet, open the Google Home app Google Home app.
    1. If you haven't set up a home, tap Create home enter a nickname for your home enter an address (optional) tap Next.
    2. Tap the name of your home Next.
  3. Tap Devices Add New Device .
  4. Follow the in-app steps. Note: You can opt out of some settings, like Voice Match or personal results. You can also change your device settings at any time after you complete setup.

Let me know if these steps work.

 

Best,

Princess

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