Home hub max video calls sound too low

[thekiefs]

Hi - home hub max video calls are terrible because the volume is significantly lower than any other sound that comes from the hub. This happens on all video calls.

It's strange because the music volume is just the opposite - way too loud. Is this a known issue?

[FocUS]

I found that Spotify has its own volume control. Maybe that is the case for video call app - the volume in the app might be low while the volume of the speaker is high?

[thekiefs]

There are no per app-related settings inside the home hub related to Google Meet. There is only one volume control.

[Princesss]

Hey everyone,

Thanks for visiting the Community.

We're sorry to hear that you have to experience this. Controlling volume on making phone calls is only available when controlling it physically. However, you might want to check this link for more commands that you can also try: https://goo.gle/3Pkarev

Best,

Princess

[Muddi]

Hey folks,

How's it going with your Nest Hub Max? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

[thekiefs]

It's not going well - I still have this issue.

[Muddi]

Hey thekiefs,

Could you send us a video showing the issue so we can further check what's going on with your device. Also, does it happen to all video calls? Have you tried the commands listed on the link shared by @Princesss?

Cheers,

Muddi

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess