06-04-2023 02:37 AM
Hi, so for the last couple weeks (I think this started after an update) my Google home has been constantly switching the screen from the black time screen to the photo homescreen and then back again. This repeats infinitely throughout the day, never stops. It even goes back to it after a little bit of time after using spotify for example, the music still plays but I can't remain on the app screen. We gave been getting more and more issues as of late with her just not listening at all and giving us constant advertisements.
But the issue I would like to fix is definitely that flipping homescreen. I have had it of the soccet for a couple minutes but without result. Also cleaned the thing but that changed nothing. Help?
06-04-2023 03:35 AM
Hi @Naomi_M
Sounds like the software is a bit borked at the moment. Did you try a factory reset?
Please remove the Nest Hub from your Google Home app before doing the factory reset. ☺️
06-07-2023 01:43 AM
Hi! Tha k you for helping. I'm hoping that this fixed it, but last time it just came back so I guess I will see what she does haha. Thanks again 😁
06-07-2023 01:31 PM
06-10-2023 01:59 PM
Hello there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
06-11-2023 02:13 PM
Hi Naomi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Thanks,
Dan