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How can I add myself back to the Google Hub

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Lisa Ostrander 

 

Somehow I am no longer in the Nest Hub and have lost all access to my app. However nobody else in the house uses this. How do I get my access back?

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hello Lisa Ostrander,

 

Thank you for reaching out. Oh no! That is definitely a concerning issue that you are unable to access your Google Nest Hub and Google Home App. No worries though, let's find a solution! I would be more than happy to help. 

 

My best recommendation is that you conduct a Factory Data Reset on your device. It will allow you to set up your device from scratch. In regard to the Google Home App issue, if you are unable to login, I would make a new Google Account. With a reset device and new account, this will give you a fresh start and access to both items. 

  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

 

Please let me know if you have any other questions or concerns. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.