08-10-2022 10:08 AM
Hi
I have a google nest hub max linked from my previous Google home network.
After I moved, I deleted the home network and created a new one. I just learned that this was not recommended. Anyways, It shows up on my new home network in the Google Home app, but when I tried to set up the nest camera, it says I can't because it is connected to another account. And followed by this... "To continue with setup, it needs to be removed from its previous account. "
I already deleted my Google home account, so I have no way to remove this nest hub from the previous account. Also, the hub still has my old address.
How can I remove the link from the deleted account?
Answered! Go to the Recommended Answer.
08-10-2022 12:20 PM
I found the solution from other threads. Reset did help.
08-10-2022 12:20 PM
I found the solution from other threads. Reset did help.
08-14-2022 02:16 PM
Hey Katelee,
Thanks for visiting the Community.
We appreciate you for updating this thread with your resolution, it's a big help! Let us know if you have additional questions or concerns.
Kind regards,
Alex
08-17-2022 02:25 PM
Hi Katelee,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Alex