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How to disable the standby time on a Nest Hub

Mahto
Community Member

We use our nest hub in the kitchen when cooking. We have a subscription to Dinnerly. We have to log into the personal account to view the recipe. Before the update we were able to view the recipe when we logged in once. Now we have to login every time it goes to a screen saver mode. That means at least 6 times in a duration of a 30 minute recipe. So we had to revert to the iPad today.

I wonder if there is a way to stay on the webpage and disabling the time out? Please help.

 

21 REPLIES 21

Princesss
Community Specialist
Community Specialist

Hi Mahto,

 

Thanks for bringing this up.

 

Could you please tell us if you have saved the recipe? If not, let's try these commands:

 

OK Google...

  • "Save"
  • "Save this recipe"
  • "Add this recipe to my cookbook"

As soon as it is saved, let's go ahead and see if it works. 

 

Keep me posted. 

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Mahto,

 

I just wanted to check if you are able to try the steps above? Let us know by updating the thread, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Mahto,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

Mahto
Community Member

Thanks Muddi,

I have just responded and we unfortunately don't have a solution yet

Muddi
Community Specialist
Community Specialist

Hey Mahto,

 

Thanks for the update. To confirm, do you have the same issue when using a different recipe provider? What is the current firmware version of your device?

 

Looking forward to your response.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi Mahto,


We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Mahto
Community Member

we are able to save a general recipe to the cookbook bit not this one

Princesss
Community Specialist
Community Specialist

Hi Mahto,

 

We appreciate all your efforts. Can you confirm if it shows the same beahavior when you save a recipe from other cooking channels/provider?

 

Best,

Princess

Mahto
Community Member

No it does not

Princesss
Community Specialist
Community Specialist

Hi Mahto, 

 

Thanks for trying. It looks like there's an issue with that specific recipe provider since other recipe/cooking channels are working. We can try to perform a complete reset, however there is no guarantee that it will be fixed since others are working.

 

Best,

Princess

Mahto
Community Member

Thanks, here is a link to the site : https://dinnerly.com.au

Princesss
Community Specialist
Community Specialist

Hi Mahto,

 

Thanks for the info you've shared. Have you tried to perform a complete reset on your device?

 

Best,

Princess

Mahto
Community Member

Yes, have done a complete reset of the device

Princesss
Community Specialist
Community Specialist

Hi Mahto,

 

Thanks for trying the step. If you are still experiencing the same issue with that specific recipe channel after the reset, I would recommend reaching out to them so you can let them know the issues that you're experiencing on that specific recipe channel.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Mahto,

 

Chiming in-- do you still need help with this? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Mahto
Community Member

Hi Princess,

 

Thank you. we will keep exploring options on how we can resolve the issue. However thank you for your help in responding to my questions

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Mahto,

 

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Mahto,

 

It's our pleasure to help you! Let us know if we can help you with anything or else, and we'll glad to assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Mahto,

 

I just wanted to check if you have additional questions and concerns about your device?

 

Cheers,

Muddi

Mahto
Community Member

Hi Princess,

Thank  you for the response. We tried these methods. it did not work. The recipes can only be accessed after logging into the self service portal. What we are aiming to achieve are as follows:

1. When we login into the self-service portal the session should remain logged in and

2. the recipe page open for at least an hour.

 

Hope this helps