Hub Max update and not working

[Jarosz]

Two days ago hub max stopped working. Went to home app and followed troubleshooting steps. No luck. Called technical support and we tried to reset and all steps, no luck. Elevated to next tier and said there was a software update. That’s when the issues started. No joy with them. He said his manager said that I had this for 4 years and it’s out of warranty. Well I said it was working fine until the update. He said that they would not be able to compensate me for anything. I think this is not my fault but a technical issue on Googles part. I’m not satisfied with their assessment. Wouldn’t buy this again.

[Derickf]

Hi @Jarosz,

Thanks for posting in the community. I'm sorry to hear that you are having issues with your Nest Hub. stopped working, I'll be more than glad to assist you.

• Could you please tell me more about the issue you have and the troubleshooting steps you did after the issue started?

I’ll be waiting for your reply. 

Regards,

Derick.