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Hub max in constant low light mode

Jayvicks
Community Member

16612865468897967027696647403918.jpg

Hi,  last three days I've had an issue with my hub max. It seems its in a constant low light mode and nothing seems to be working as a fix. No matter the light situation it displays the clock only and won't respond to commands with its own voice,  only display responses. 

I've tried a factory reset removing and adding to my home app and nothing. Unless I touch the screen my photos don't show. 

Any help would be appreciated 

6 REPLIES 6

Jayvicks
Community Member

Update: music won't play on there either. Audio seems non-existent 

Azarco
Community Specialist
Community Specialist

Hey Jayvicks,

 

That certainly hasn't been easy for you — let me help you out.

 

What happens if you manually adjust the brightness of your display? Have you tried setting it up using a different Wi-Fi (mobile hotspot)? What's the cast firmware and software version of your Google Nest Hub Max? 

 

Thanks,

Alex

Jayvicks
Community Member

Thanks for the reply! Changing the brightness just gives me a lighter standby screen. The software version is 45.1.15.450549110 and the cast version is 1.60.311339. I haven't tried setting to a new WiFi or hot-spot. I've done a factory rest and re-added the hub and no change. Google won't even respond in voice, no audio comes from it now

Azarco
Community Specialist
Community Specialist

Hi Jayvicks,

 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

 

Best,

Alex

Jayvicks
Community Member

Just filled it in and sent it. Thank you. 

Azarco
Community Specialist
Community Specialist

Hi Jayvicks,

 

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

 

Kind regards,

Alex