Hub max won’t connect to internet

[Bpoage]

Ok,  some assistance please. 

My google hub max stopped connecting to the internet.  

before you ask the obvious,  i have rebooted and reset the device several times.   From a new hours to a few days before restarts.      The router is fine, modem is fine.   It worked perfectly before and did not change the settings.   

i cannot get it to connect from all the things i have tried.    It just suddenly started acting this way. 

i  have rebooted snd reset the device several times over the past 3 days and no change.  

i have had this device for about 3 years.  Have had no issues prior to this malfunction.   

im very familiar with computers and routers.  Nothing is wrong with them.  

[tajennifer]

Hi Bpoage,
 
Thanks for posting. I'm sorry to hear that you are experiencing this problem with your Nest Hub Max that is disconnecting from the WiFi. But don't worry; I can help. I just need to confirm some information to better diagnose the situation.
 

• Did you try to reboot your router by unplugging it from the power source for 2 minutes?
• When did the issue start?

Could you please provide the next information?

• The device firmware version
• The device model and serial number
• The make and model of the customer’s router
• The last activity the speaker did before it started to disconnect

 
Onse I have this information I can continue helping out.
 
Please keep me posted and let me know how that goes.

 
Best regards,
 
Jenny