Hub screen only shows G. How do I get it back on? Speakers still working

[PP2]

About a week ago my nest hub went black except for the G logo. The speakers still work but that’s all. I have left it unplugged overnight and have tried the plug in and out and attempted a factory reset. What else can I try??? Help please!!

[David_K]

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

1. Unplug your device then hold down the volume button while plugging it back in.
2. Release the volume button once the device turns back on.
3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[PP2]

Tried  - did not work.

[David_K]

Appreciate you trying those steps. I've shared this with the Google Nest community team, who can check on possible options and next steps.

[Muddi]

Hey PP2,

We appreciate all your efforts, and thanks to davidking for helping here.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey PP2,

We got the form you've submitted, and sent you an email about your concern. I'll go ahead and lock this thread now, and let's continue through that channel.

If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Cheers,

Muddi