I have done all the rebooting / factory reset steps. I have tried to unplug the Hub and wait 10 seconds and plug back in up to 11 times. I have turned off all my internet and done all the steps above with the internet off. I removed the device from my Home app. The Nest Hub will still only go to the recovery screen after the grey screen with the white G.
If the steps above do not help, please perform the steps below:
Place the device in Recovery Mode (unplug the device then hold down (long press) the volume button while plugging the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)
Again I removed the device from my Home app so I cannot reconnect it to send the feedback.
Same problem last few days. Worked well for years, now doesn't. Can use the home app to change to weather frog display, but won't show Google's art or any photos. Unplug & plug back in temporarily fixes the issue, but problem returns in a couple of days. Obvious Google issue with no fix. Beginning to agree with others I found while looking for this "community" ... Google Home is going down the toilet.
My apologies for the delayed response. I understand how it feels when your device is not working. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:
Let me know how it goes.
Thanks for the update. Could you share a video showing the issue on your device to have a better picture of what's happening on your device. Also, please provide all the information needed below:
Keep us posted.