09-02-2021 07:28 AM
Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change.
Answered! Go to the Recommended Answer.
04-13-2022 03:22 PM
Hey folks,
Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Cheers,
Muddi
09-07-2021 10:45 PM
I am also having the same issue with a Google Home Hub Gen1. Been happening for the last couple of weeks. Firmware is up to date.
09-09-2021 09:55 AM
Hi Dark360,
Thanks for reaching out. I would be more than happy to help resolve this issue. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 4-4520000031976.
09-08-2021 02:14 PM
Also my G-hub is stucked on G grey screen. Nothing to do since 3 weeks more or less...
09-09-2021 09:59 AM
Hello DrTiaZ,
Thanks for your message. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-2675000031759.
09-16-2021 01:35 PM
Thank you. But none ask me nothing or write me...
09-17-2021 10:11 PM
Hi DrTiaZ,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. Your case number is 0-9727000032043.
Much obliged,
Ai
09-08-2021 03:31 PM
I'll add mine to the list. It's been like it for a while, bought it mid last year.
I have quite a few Google Mini's, Home Hubs and Max's I wouldn't want to lose more of them like this. That would be a bill. Is anything real being done about this or does it need to hit a paper before they take customer service up a notch?
09-09-2021 10:03 AM
Hello Frazer G,
Thanks for your comments. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-6807000031409.
09-09-2021 10:05 AM
Hi All,
Thank you all for your comments. I have checked every post on this thread and made a case for everyone so that the support team can reach out to you and help resolve the issue. Please be patient and keep an eye out on your inbox, it may take a few days to hear from the support team. If there are no other questions or concerns, I will lock this thread in 24 hours. Thanks.
09-09-2021 03:39 PM
Add me to the list of people stuck on the G. Rebooted after moving the hub and now it won't boot past the G even after recover and factory reset. Currently have a paperweight...
10-01-2021 10:08 AM
Hello @dlund1989
Thank you for reaching out. I looked into your situation and saw that you first reached out the support team on September 18, 2021 and a case was made for you. You then reached to the support team again on September 27, 2021. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a friendly reminder, your Case ID is: 3-8077000031668.
09-13-2021 01:30 PM
Hey Frances
Not certain how patient we have to be on this subject, appreciate you registering everybody’s issue with a case number but I see no one who has received the support promised. I bought mine as a present so how bad do I feel?? Can we get some acknowledgement that there is a problem from support team. We would at least then know someone is working on it.
09-13-2021 07:03 PM
Please add me too! I am having the same issue.
10-01-2021 11:37 AM
Hello @Aussiekylie
Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 14, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 6-0179000031880.
09-28-2021 02:49 PM
Please add me to the list of people having problems. My device is also stuck on the gray screen with the G logo.
10-02-2021 05:01 PM
Hello there! My moms nest hub is also currently having this issue. Please add me to this list as well for contact. Let me know what else is needed. Thanks! Best, Ryan
10-04-2021 09:36 AM
Hello @Sweeneypotter
Thank you for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 4-0263000031645.
10-17-2021 12:33 PM
I have the same issue with one of my parents nest hub just sits on the "G" screen with the black background. Please add me to the list to get the fix for this. Thank you!
10-18-2021 10:25 AM
Hello @ZarfZero
Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on October 17, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 3-0015000031584.
12-11-2021 06:24 AM
We have the same issue with our Nest Hub gen 1. Please open a case.
09-09-2021 03:45 PM
Load or Discard
10-01-2021 10:16 AM
Hello @Assassin-Gaming,
Thanks for your comment. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 8-6700000031890.
09-09-2021 03:47 PM
09-10-2021 01:56 PM
Also my G-hub is stucked on G grey screen.
I tried everything and nothing worked. The device constantly returns to a gray screen with a white G.
Israel Region
Model: H1A 8B082AA0ZJCN
Purchased in November 2019 in uk
10-01-2021 10:24 AM
Hello @Gallows
Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 16, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 5-0497000031698.
09-10-2021 02:15 PM
From Chile... Same problem...
10-01-2021 10:27 AM
Hello @S_Ch
Thank you for reaching out. I looked into your issue and saw that you contacted Google Support on September 16, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 8-7404000032052.
10-10-2021 01:41 PM
Hola S_Ch, ¿te dieron alguna solución?
09-10-2021 02:36 PM
I have the same issue
10-01-2021 10:33 AM
Hello @Thardy
Thank you for your message. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 8-4566000031963.
10-01-2021 10:36 AM
Hello @Avip,
Thank you for your message. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 6-4492000031596.
09-10-2021 06:56 PM
I have the same issue. I tried the suggestions above and was able to get it to recovery mode, but it returned to g screen right after. I have only had it for 7 months. Is there a fix or is this just expensive garbage at this point?
10-10-2021 10:43 AM
Hello @Francis,
Were you able to create a case ID for my case? Thanks!
10-11-2021 10:56 AM
Hello @Avip
Thanks for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 4-6594000031483.
09-11-2021 12:56 PM
I am now included in this issue as well. Nest Hub Max will not load past the G logo. Original AC adapter, different outlets. Attempted 10 reboot solution, didn’t work. Attempted recovery mode, I get a multi-colored progress bar when holding the down volume button, but screen doesn’t change. Attempted factory reset using both volume buttons, no change. Model H2A, and now another expensive paperweight.
10-01-2021 10:39 AM
Hello @FusRoDad
Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 18, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 4-2928000032373. Thank you.
09-12-2021 06:29 AM
Same here won't boot from the G screen tried all the "tips" but seeing the outcry here it seems it's bricked with not help in sight. Awesome.
10-01-2021 10:48 AM
Hello @Neonlordsrpg
Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 27, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 4-8321000031433.
12-13-2021 07:30 PM
Same issue now. Not even a year old and stuck at grey screen with the g. Can someone please advise?
09-12-2021 10:04 AM
Hi,
My Google Home Hub has the same issue. Sometimes it does not even boot or get stuck in the middle of booting. Please help.