Hub stuck on grey ‘g’ screen, factory reset not helped

[Rabindre]

Hub stuck on grey ‘g’ screen, factory reset not helped.

wanna make a case number and want a new device can't work with it now.

please help me out.

[Cinematiks]

I have the same issue and have tried factory resetting to no avail.

[DpGoocom47]

Seems there are a lot of us with the same problem but I|'ve yet to see any helpful response from Google.