Hub stuck on grey screen

[Mvf]

My google nest Hub is stuck on grey screen even after factory reset and recovery. Please add me to your list of how to solve the problem. Thank you.

[Jake]

Hey Mvf,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device being stuck with a gray screen?  I know this is not the most ideal situation. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Mvf]

Hi. Thank you for responding. I still need help.

[Jake]

Hey Mvf,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have already used recovory mode, and tried to reset the device, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey Mvf,

I wanted to check in and see if you had been in contact with our Team as of yet? I am showing a case number has been created, and you should have an email from our Team. Please let me know if you are having any trouble seeing that, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Mvf]

Hi Jake. I just responded to the Teams email. Thank you for checking in.

[Jake]

Hey Mvf,

Glad to hear you are in contact with our Team. With this being the case, I am going to lock the thread at this time. Please feel free to create a new post if you run into any questions from here. 

Best regards,

Jake