I can’t sign in to google home app

[Dollarxcade]

so I tried signing in to google home because my google mini said I wasn’t signed in now when I tried it said unexpected server response I assumed this was because of my org but when I used my personal account it says it can’t find device what I am thinking that my google mini is signed in to my org account and I can’t unpair it from my org account because I can’t sign in so how do I fix this?

[GarrettDS]

Hey there, 

So sorry to hear about the troubles you're having with your Google Home app, I'm sure it's frustrating but I wanted to hop in here to see how I could help. 

Have you tried uninstalling and reinstalling the app? Also, what domain of email address are you using?

I look forward to your response. 

Best regards, 
Garrett DS

[Dollarxcade]

Hello,

I have tried redownloading the app but it did’nt work. I think the domain is the main problem it’s causing problems in google search, YouTube, gmail and drive starting from 1 month ago in their change of data handling and if you are wondering it isn’t this account that having problems it’s my other account because I can’t sign in to my other account I can’t use it to post questions. 

the domain/org is pdsb and the account that isn’t working is 794355@pdsb.net

[GarrettDS]

Hi there, 

Thanks for getting back to me. I think that you're right, a lot times, our products or services don't work with other domain names, only gmail domains. I would suggest switching to that or creating a gmail account and seeing if that fixes the issue. 

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS