09-02-2021 11:47 PM
Hi, I had my google nest hub max camera associated with my account (before the migration to google accounts) but with the same email. So now I want to access my google account and can't see my camera or access my previous account.
When I try to add my google hub max camera to the account says it is already added to another account, so it is not allowing me to add it.
Since I can't access my previous account, I can't release it either. So how can I do to set up my google hub max camera?
Answered! Go to the Recommended Answer.
09-13-2021 03:22 PM
Hey there omar_caos,
I'm sorry about the slow response time, thank you for your patience! Were you able to get that account issue figured out? If not, what I would recommend is to perform a factory data reset on that Google Nest Hub Max, so you have access to the device and are able to re-add it to your Google account.
Let me know if it works out for you, and if you had any more questions or concerns for me, please let me know!
Best regards,
Jeran
09-17-2021 06:21 PM
The reset worked just fine, thanks for your help
09-13-2021 03:22 PM
Hey there omar_caos,
I'm sorry about the slow response time, thank you for your patience! Were you able to get that account issue figured out? If not, what I would recommend is to perform a factory data reset on that Google Nest Hub Max, so you have access to the device and are able to re-add it to your Google account.
Let me know if it works out for you, and if you had any more questions or concerns for me, please let me know!
Best regards,
Jeran
09-17-2021 12:32 PM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
09-17-2021 06:21 PM
The reset worked just fine, thanks for your help
09-20-2021 09:47 AM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS