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I lost my google hub max camera from my nest account. Need Help

omar_caos
Community Member

Hi, I had my google nest hub max camera associated with my account (before the migration to google accounts) but with the same email. So now I want to access my google account and can't see my camera or access my previous account.

When I try to add my google hub max camera to the account says it is already added to another account, so it is not allowing me to add it.

Since I can't access my previous account, I can't release it either. So how can I do to set up my google hub max camera?

 

2 ACCEPTED SOLUTIONS

Jeran
Community Specialist
Community Specialist

Hey there omar_caos,

 

I'm sorry about the slow response time, thank you for your patience! Were you able to get that account issue figured out? If not, what I would recommend is to perform a factory data reset on that Google Nest Hub Max, so you have access to the device and are able to re-add it to your Google account. 

 

Let me know if it works out for you, and if you had any more questions or concerns for me, please let me know!

 

Best regards,

Jeran

View solution in original post

omar_caos
Community Member

The reset worked just fine, thanks for your help

View solution in original post

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there omar_caos,

 

I'm sorry about the slow response time, thank you for your patience! Were you able to get that account issue figured out? If not, what I would recommend is to perform a factory data reset on that Google Nest Hub Max, so you have access to the device and are able to re-add it to your Google account. 

 

Let me know if it works out for you, and if you had any more questions or concerns for me, please let me know!

 

Best regards,

Jeran

View solution in original post

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

omar_caos
Community Member

The reset worked just fine, thanks for your help

View solution in original post

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS