10-02-2022 06:52 PM
The timezone for my address is incorrect. It should be Australian Eastern Standard Time (EST) but it displays on my Google Nest as Australian Daylight Savings Time DST. This means all of our Nest and Chromecast times are incorrect which seriously limits their use.
It also makes the arrival time when using Google Honme/Maps incorrect.
I have also purchased Google security cameras, which means the times will be out on those with any recordings.
We live in Queensland (Australia) approximately 500 metres from the New South Wales border. NSW has DST, QLD does not, therefore we have a 1-hour difference.
I have done a Factory Reset but this didn't work.
Can someone please advise how to fix this issue?
10-07-2022 03:21 AM
Looks like this one is in the "too hard basket".
I posted this on Sunday and the only response is from someone who has the same problem.
10-07-2022 03:23 AM
Either Google doesn't know how to solve it, or doesn't care about the problem.
10-07-2022 10:09 AM
Hey PJR1801,
I wanted to check in with you, and see if I could be of any help. Your Google Nest devices will base the time in the location added in your Google Assistant settings. If you are showing the wrong time, I would recommend double-checking your home address. Here is an article on how to change/check that. Let me know if that helps.
Best regards,
Jake
10-10-2022 09:12 PM
Hi Jake,
I have checked my home address numerous times and it is correct.
10-12-2022 07:32 AM
Hi PJR1801,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
10-04-2022 10:57 PM
The timezone for my address is incorrect. It should be Australian Eastern Standard Time (EST) but it displays on my Google Nest as Australian Daylight Savings Time DST. This means all of our Nest and Chromecast times are incorrect which seriously limits their use.
It also makes the arrival time when using Google Home/Maps incorrect.
I have also purchased Google security cameras, which means the times will be out on those with any recordings.
We live in Queensland (Australia) approximately 500 metres from the New South Wales border. NSW has DST, QLD does not, therefore we have a 1-hour difference.
Can someone please advise how to fix this issue?
Or better still, can I talk to someone from Google to fix it?
10-05-2022 03:53 AM
I have the same issue in Goondiwindi! Hopefully someone can help
10-12-2022 04:00 PM
Hi folks,
@PJR1801 and kg28 , it seems like this is similar to the thread posted by PJR1801. I will move this post to the main thread so you can get updates on this topic.
Please be advised that this thread will be automatically locked once done.
Best,
Juni
10-15-2022 12:14 PM
Hey there,
Checking back in — have you had the chance to fill out the form?
Thanks,
Alex
10-15-2022 01:55 PM
Alex,
What form would that be?
10-15-2022 03:31 PM
Hello PJR1801,
Oops, our bad. Here's the link. Please provide the needed information and let me know once you're done.
Thanks,
Alex
10-18-2022 03:37 PM
Hey PJR1801,
Chiming in to see if you are able to fill out the form?
Cheers,
Muddi
10-20-2022 05:13 AM
Hi Muddi.
I filled in the form. What happens now?
10-22-2022 03:14 PM
Hey PJR1801,
Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.
Cheers,
Muddi