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Internet problem

17-18
Community Member

I’m trying to set up my Nest hub. When I set it up it changes my Internet and then I have no connection. How do I get the nest hub and my modem connected to the same Internet? 

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey 17-18,

 

Thanks for reaching out.

 

Make sure your devices are connected to the same network and within 15-20 feet of your router. Check this guide for the steps by steps instruction on how to set up your device.

 

Keep us posted!

 

Best,

Alex

 

Princesss
Community Specialist
Community Specialist

Hey there,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess