Jbl link 10 won't connect

[Skyone]

I have tried for multiple weeks to try and pair my jbl link 10 but all it says half way Through the set up it's getting stuck on configuring your jbl link 10 then it says there was a problem setting up your jbl link 10 and I'm really frustrated because I have had this for years and liked it a lot but then one day it disconnected and I have tried Resetting a 100 times but it won't work if anyone knows how to fix this please let me know.

[aperezdeleon · Accepted solution]

Hi Skyone,

Thanks for reaching out to our community.

I understand it can be frustrating not being able to pair your speaker to the Google Home app; don’t worry, help’s here.

How far is this speaker from your router? The main thing you must have in consideration when pairing a new device is to make sure the device you’re pairing is on the same Wi-Fi network as your phone and that Bluetooth is on.

Are you using an Android phone? Enable the Google Home app to use your phone’s location, or if you’re using an iOS device, ensure Local Network Access is enabled. Ensure your router is using these recommended Wi-Fi settings as well, to guarantee a smooth pairing process.

Let me know how it goes.

Regards,

Angel.