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LG soundbar cannot be seen anymore on Google Home.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Francois Loncke 

 

Google Home does not recognize my 2020 LG soundbar anymore, and does not connect. However, Spotify control and volume control still work. Makes me worry about long term equipment working and compatibility....

7 REPLIES 7

Rickho
Community Member

I’ve had the same problem since dec. 2020, still no solve. 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Rickho
Community Member

Yep, still a problem. I can’t add to a room or to a group of speakers. I’m unable to change details of the device in the settings. 

GarrettDS
Community Specialist
Community Specialist

Hi Rickho, 

Thanks for letting me know this and sorry to hear that you're still having troubles. So what troubleshooting steps have you tried? Uninstalling and reinstalling the app? Doing a factory reset on the device? Unlinking devices from the app?

 

I look forward to your response.

 

Best, 

Garrett DS

Rickho
Community Member

Yes. I’ve tried the following. 
1. Factory reset the device. 
2. unlink from google home app. 
3. Uninstalled Old LG soundbar app. 
4. installed a brand new LG soundbar app. 
5. Created a new Google Home account. 
6. Used a different Wi-Fi network. 
7. unlink Spotify. 
8. changed the time zone from automatic to manual. 
9. prayed. 

the device shows up in local, I can cast to it and change the volume, but can’t add it to a room or group. 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Thanks for letting me know what you have tried and what issues you're still having. So from the sounds of it, you can see the soundbar in the app, but you're having issues adding the soundbar to a speaker group or room?

 

I look forward to hearing from you. 

Best regards, 

Garrett DS

Rickho
Community Member

I can see them both in the LG app and in the Local section go google home. 

here’s a video I uploaded of my attempt to put in room and group. 
Two type of errors. 

https://youtu.be/x9ZVgm0K9l8