Linking Apple Music

[samyeomans]

I cannot link Apple Music - Australian based (paid full subscription) to Google home or google assistant. I go through the set up menu. Select Apple Music, sign into Apple then I get an error message. "Something went wrong". Help anyone... Have tried so many times...

[Muddi]

Hi samyeomans,

Thanks for posting. My apologies for the late response.

I know how challenging it is when you can't link your Apple Music account to the Google Home app. A few questions: what is the make and model of your phone? Have you tried using a different phone/tablet? Are you using a VPN? Is your Google Home app updated?

Looking forward to your response.

Cheers,

Muddi

[samyeomans]

IPhone, 12 Pro Max Latest IOS 15.6.1 Yes have tried using my iPad Pro. (also latest IOS) No VPN. And yes latest google app.

[Muddi]

Hey samyeomans,

Thanks for the information. What is the version of the Google Home app installed on your phone? Did you check if there's an update available?

Cheers,

Muddi

[Muddi]

Hi samyeomans,

To confirm, do you have an Android device? Also, you are located in Australia, right?

Cheers,

Muddi

[Princesss]

Hi samyeomans,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[samyeomans]

App Ver. 2.57.109

[samyeomans]

Am now on iOS version 16 on iPhone and still no luck.

[Princesss]

Hi samyeomans,

Thanks for responding. Could you please set "No default player" as your music preference and let's perform a reset on your Google Home speakers. After that, set it up and choose Apple Music.

Let me know how it goes.

Best,

Princess

[Princesss]

Hi samyeomans,

Chiming in-- have you had the chance to try the steps posted above? Let us know if the steps worked, otherwise we'll be locking the thread.

Best,

Princess

[samyeomans]

Not as yet ad I have 6 google home devices to reset

[Princesss]

Hi samyeomans,

Thanks for getting back to us. You can try the reset on one device and see if it makes any changes. I'll keep this thread open for few more days and will wait for your update.

Best,

Princess

[Princesss]

Hi samyeomans,

Chiming in to see if you have tried the steps posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[samyeomans]

Still not linking

[Muddi]

Hey samyeomans,

To confirm, are you located in Australia?

Cheers,

Muddi

[samyeomans]

Yes. Sydney Australia. Very latest google app, latest IOS on iphone and iPad. Family Apple Music plan. 1 Nest hub max, 2 x google nest hubs 2nd Gen 1 x Nest hub 1st gen, 3 Lenovo Alarm clocks

[Muddi]

Hey samyeomans,

Thanks for the added information. I'll check this with the team, and get back to you for updates. Meanwhile, please try linking your Apple Music account through the Google Assistant app on your phone. Follow the steps below to know-how:

1. Open the Google Assistant app.
2. Tap your account on the upper right corner.
3. Tap "Music" then choose "Apple Music."

If you still encounter an issue, please call Apple Support and check with them if they are getting similar reports about this issue.

Cheers,

Muddi

[Princesss]

Hey samyeomans,

Have you tried the steps posted above? Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

[Princesss]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[samyeomans]

It’s not inactivity. I have reset my devices. I am awaiting a solution from google or the community. Pls do t close until a solution that works is provided. I attempt connection to my music service every day hoping that new os or new app releases fox it. These releases have only been released in the last few days. Any other suggestions?

[Princesss]

Hi samyeomans,

Thanks for responding.

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey samyeomans,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi

[samyeomans]

Thanks Muddi. Been a source of frustration for a while 

[Muddi]

Hey samyeomans,

I understand. Please check your inbox from time to time as someone will be reaching out to you. 

Cheers,

Muddi