07-29-2023 05:51 AM
My Nest Hub was connected to a Google account that was deleted. The Home app was deleted and reinstalled, the hub factory reset and I am unable to remove the hub from the account. The Google account has been recovered but still unable to remove the hub and add to a different account. I cannot get into the settings at all. I get an error message "Problem Connecting to the Cloud"
08-02-2023 07:13 AM
Hi lm12,
Thanks for posting — let's get this sorted out. I just wanted to check, which part of the set up are you getting the error message?
Try to do these steps:
Let me know how it goes.
Regards,
Alex
08-05-2023 08:28 AM
Hi there,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Best,
Alex