Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Linking Hub to new Account

Community Member

My Nest Hub was connected to a Google account that was deleted. The Home app was deleted and reinstalled, the hub factory reset and I am unable to remove the hub from the account. The Google account has been recovered but still unable to remove the hub and add to a different account. I cannot get into the settings at all. I get an error message "Problem Connecting to the Cloud"


Community Specialist
Community Specialist

Hi lm12,


Thanks for posting — let's get this sorted out. I just wanted to check, which part of the set up are you getting the error message? 


Try to do these steps:


  1. Attempt to set up the Google Nest Hub Max again.
  2. If the same error message appears:
    • Force close the Google Home app, but don’t tap Exit setup.
    • Reopen the Google Home app > scroll down to the bottom of the Home page.
    • Check if your Google Nest Hub Max is listed under Other Cast Devices or Local Devices. 
    • If found, choose the device, assign it to a room, and link it to the account.
  3. Unplug the device.
  4. Wait for at least 48 hours.
  5. Factory reset the device > attempt to set up the device again.


Let me know how it goes.



Community Specialist
Community Specialist

Hi there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?