Locked thread, unable to reply

[Forfeitattic]

Hi @Juni  and @Muddi   I am receiving your emails but am unable to reply on the thread -  apparently my email address is unverified ??

I tried replying to your emails but they bounce back. 

I am still having the same issues with my Google nests. 

I’ve done the factory reset as well as deleted the routines. 
can someone tell me how to re-verify my email address ?

[Princesss]

Hi Forfeitattic,

Thanks for bringing this to our attention. Could you provide us any case ID on that email so I can check on it further. I'd love to help you sort things out.

Looking forward to your response.

Best,

Princess

[Forfeitattic]

This is the thread. 
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Sorry-that-can-t-be-done-on-this-device...

[Princesss]

Hi there,

Thanks for the links you sent. I would like to confirm, have you tried the steps posted from the old thread? Also, regarding your email, have you already tried signing out and signing back in using your email to make sure that the account is completely logged in to your device?

Keep me posted.

Best,

Princess

[Forfeitattic]

Hi. I’ve done a hardware reset and deleted all routines from my Google account. I’m an iOS user so havnt tried anything like logging out of the app. Don’t want to accidentally remove myself from my own house or anything. I have a bunch of smart devices connected and setting them all up is a pain. 

I just did Good morning right now. I got acknowledged by name, the weather, a joke, the “sorry this can’t be done msg” and then the news started. So it all works, with the odd apology thrown in. 

[Princesss]

Hello Forfeitattic,

Thanks for updating us. Glad to know that it works with the commands. Let's continue to monitor its behavior and let us know if you notice any changes on its behavior.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess

[Forfeitattic]

Will do

[Princesss]

Hi Forfeitattic,

I just want to follow up-- are you still experiencing the same thing? Let us know if you notice any changes by responding to this thread.

Best,

Princess

[Forfeitattic]

And this one also

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Sorry-that-can-t-be-done-on-this-device...