03-29-2023 10:36 AM
03-30-2023 09:45 AM
Without any specifics, it's hard to offer any suggestions.
You could try contacting Support starting with this link:
03-30-2023 11:15 AM
Thanks.
The nest hub max is "offline" on my phone home app. The clock on the display works and so does the radio. The camera does not work. "The camera is offline" on my phone screen. It all used to work and is 2 years old.
I suspect Google has broken it and expect me to buy a new one. I rebooted and switched off my other display. I uninstalled the app and reinstalled it. It is connected to my router. It also plays music with Spotify.
It is a bad product with bad software and pages of help don't help.
04-02-2023 05:09 PM
Hi Homeappfails,
This is not the experience we want you to have, let me help you.
I’ll ask a series of questions to narrow things down along with a little bit of troubleshooting.
Looking forward to your response.
Thanks for helping, MplsCustomer.
Best,
Dan
04-05-2023 05:16 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Dan
04-06-2023 08:03 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Thanks,
Juni