Max display camera no onger works.

[Homeappfails]

Camera does not work.

[MplsCustomer]

@Homeappfails 

Without any specifics, it's hard to offer any suggestions.

You could try contacting Support starting with this link:

https://support.google.com/googlenest/gethelp

[Homeappfails]

Thanks.

The nest hub max is "offline" on my phone home app. The clock on the display works and so does the radio. The camera does not work. "The camera is offline" on my phone screen. It all used to work and is 2 years old.

I suspect Google has broken it and expect me to buy a new one. I rebooted and switched off my other display. I uninstalled the app and reinstalled it. It is connected to my router. It also plays music with Spotify.

It is a bad product with bad software and pages of help don't help.

[Dan_A]

Hi Homeappfails,

This is not the experience we want you to have, let me help you.

I’ll ask a series of questions to narrow things down along with a little bit of troubleshooting.

1. Did the built-in Nest Cam work before?
2. When did the issue start?
3. What LED lights appear on the Nest Hub Max?
4. When you try to stream the built-in Nest Cam, do you get error messages from the:
   • Nest Hub Max
   • Home app
   • Nest app
5. Mandatory: What’s the firmware version of the Nest Hub Max?
6. What’s the app version of the Home app?
7. Does the built-in Nest Cam work with the following apps:
   • Nest app
   • Google Meet video calls
8. In the Home app, check if Home monitoring features are enabled. When enabled, does it turn off by itself?

Looking forward to your response.

Thanks for helping, MplsCustomer.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni