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Mi Google Hub Nest no funciona

NMR21
Community Member

‎07-02-2025 05:47 AM

Buenas tardes, 

Mi Google Nest Hub ha dejado de funcionar. Estando enchufado a la corriente, la pantalla se ha apagado y no se enciende ni responde a los intentos de restablecerlo a los ajustes de fábrica pulsando los botones de volumen. Tampoco se puede conectar al móvil. En cambio, sí se enciende el piloto del micrófono. ¿A alguien le ha pasado? ¿Y conocéis algún sitio en Barcelona donde reparen este tipo de aparatos? ¡Gracias!

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virnab
Community Specialist
Community Specialist

‎07-06-2025 03:53 PM - edited ‎07-07-2025 09:30 AM

Hi NMR21,

 

Thanks for posting in this community.

I understand your Google Nest Hub has stopped working. I appreciate you letting us know the device’s behavior and the troubleshooting efforts you have tried, including attempting a factory reset and checking the connection to your phone. But don’t worry, let's find a solution together!

To assist you better, please answer these questions:

  • What is the generation of your Google Nest Hub? Here is a Google Help Center article that can help you to identify your device: Google Nest and Home device specifications
  • Are you using the latest version of the Google Home app? If not, you can learn how to update it here: How to update the Google Home app
  • When did the Google Nest Hub’s inconvenience start?
  • Was the Google Nest Hub dropped or knocked over?
  • Is the Google Nest Hub Assistant working?
  • Is your Google Nest Hub plugged directly into a wall outlet or surge protector?
  • Are other devices able to receive power from the same outlet?
  • Is the official power adapter that came with the speaker or display used on the device?
  • Have you tried to use another wall outlet?
  • Was there any type of electrical outage around the time the issue began?
  • What's the firmware version of the Google Nest Hub? You can use this Google Help Center article as a reference: Find your device’s firmware version.

Besides this information, I would appreciate it if you posted here a one-minute video that demonstrates unplugging the device for at least 30 seconds and replugging the device. 

I’ll look forward to hearing from you.

 

Best regards,

Virna

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