Mini Won't Connect to WiFi

[einsteigenbitte]

Hi Community,

I had been using my Google Nest Mini for 3 years without any problems. But I moved last month, and since then I haven't been able to connect it to the WiFi at my new place. I've tried everything - reset mini, reset router, set mini back to factory settings, reset mini AND router at the same time. What gives? 

Appreciate your help! 

[Muddi]

Hey einsteigenbitte,

Thanks for visiting the Community.

I know how it feels when you can't connect your Google Nest Mini to your new network. Let's try to get to the bottom of this. A few questions: how far is your Nest Mini from the router? Are you using a dual-band router?

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Mini). 

Let me know how it goes.

Cheers,

Muddi

[Princesss]

Hello einsteigenbitte,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess