01-23-2023 03:28 AM - edited 03-06-2023 11:22 PM
We have multiple smart devices and Google Assistant smart speakers (Sonos One, Nest Mini, Nest Hub).
Both me and my partner can control devices around the home but she can't add items to our shopping list. The shopping list is in Google Keep and the note is shared with both of our google accounts. Both our voices are Voice Matched and Google Keep has been selected as the note service.
When she tries to add an item to the list, Google responds "I couldn't verify your voice, so I can't change any lists. You can either try again, or verify your voice match settings in the Google Home app."
01-27-2023 11:44 AM
Hi LewisC,
Would you mind running a quick test for me? I want to see for sure if this is only happening with Google Keep or across all account-related apps. Could you use the voice command to play a song on YouTube and then check to see if it shows up in your account history or your partner's history? Then repeat the test with your partner playing the music. If the history is only showing on a single account, we can know that the problem is on the account level and not the app level. Let me know if you're able to test that out.
Thanks,
Jeff
01-30-2023 12:10 PM
Hi again LewisC,
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks,
Jeff
02-05-2023 05:22 PM
Hey LewisC,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Abi
02-06-2023 07:31 AM
Sorry, been super busy so hadn't had time to test this.
So to test it I had to remove my Kitchen Sonos speaker as the default (as I don't have my Sonos linked with YouTube Music).
02-06-2023 01:38 PM
Also just to add, she cannot access our shared Keep note via the Nest Hub. She can access it on her phone.
The Keep note is shared with the family group (which she is in) and also directly with her via email address associated with her Google account.
02-21-2023 10:36 PM
Hey LewisC,
Apologize for the delays. Chiming in to ensure everything is covered here. Let's go ahead and try removing and re-adding her from the list. Follow the steps below to know how:
To re-add her account, repeat the steps 1 to 5 then proceed with the steps below:
Keep us posted.
Cheers,
Muddi
02-22-2023 02:20 PM
Thanks for your reply. I am getting stuck after step 5.
The shared note is a Keep note called Shopping. I don't have any Google 'Shopping Lists'
02-23-2023 04:26 AM
Hi LewisC,
Got it! I'll check some information from the team first then will go back to this thread for more steps.
Cheers,
Muddi
02-28-2023 10:39 PM
Hey LewisC,
Sorry for the delays. Please try to add your wife's account manually from the Google Keep app. Follow the steps below to know-how:
Let me know if that works.
Cheers,
Muddi
03-04-2023 11:26 AM
Hi there,
I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
Regards,
Juni
03-05-2023 08:59 PM
Hi LewisC,
We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi
03-06-2023 11:21 PM
She was already added as a collaborator in the Google Keep app. I've removed her and then re-added again. Still no luck
03-14-2023 07:50 PM
Hi LewisC,
Thanks for confirming and trying that step. So we can further isolate the issue, could you try using "Shopping List" as your service? Since your wife is already added to the Google Home app, you can both try to create a list and add items, then observe if it will allow her to do so. Check out the steps below on how to use a shopping list as your service:
Keep me posted.
Thanks,
Juni
03-20-2023 07:46 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
Juni
03-21-2023 08:04 PM
Hello there,
Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni