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Multiple homebers adding items to a single shared list

LewisC
Community Member

We have multiple smart devices and Google Assistant smart speakers (Sonos One, Nest Mini, Nest Hub).

Both me and my partner can control devices around the home but she can't add items to our shopping list. The shopping list is in Google Keep and the note is shared with both of our google accounts. Both our voices are Voice Matched and Google Keep has been selected as the note service.

 

When she tries to add an item to the list, Google responds "I couldn't verify your voice, so I can't change any lists. You can either try again, or verify your voice match settings in the Google Home app."

5 REPLIES 5

Jeff
Community Specialist
Community Specialist

Hi LewisC,

 

Would you mind running a quick test for me? I want to see for sure if this is only happening with Google Keep or across all account-related apps. Could you use the voice command to play a song on YouTube and then check to see if it shows up in your account history or your partner's history? Then repeat the test with your partner playing the music. If the history is only showing on a single account, we can know that the problem is on the account level and not the app level. Let me know if you're able to test that out.

 

Thanks,

Jeff

Jeff
Community Specialist
Community Specialist

Hi again LewisC,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

AbigailF
Community Specialist
Community Specialist

Hey LewisC,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi

LewisC
Community Member

Sorry, been super busy so hadn't had time to test this.

So to test it I had to remove my Kitchen Sonos speaker as the default (as I don't have my Sonos linked with YouTube Music).

  • With the Nest Hub now as default I asked 'Play music by Taylor Swift on YouTube' which it does and I can see in My Google Activity my Assistant command and YouTube watch history.
  • My girlfriend then asks the same command which it does and she can see only the YouTube watch history under her My Google Activity.

LewisC
Community Member

Also just to add, she cannot access our shared Keep note via the Nest Hub. She can access it on her phone.

 

The Keep note is shared with the family group (which she is in) and also directly with her via email address associated with her Google account.