Music controls

[MikeD0411]

I use several speakers to play music in my apartment.  When I leave I ask Google to STOP playing music.  On many occasions I return and the music is playing again.  It seems like it starts playing again after around 15 minutes.  Any idea why?

[frances]

Hello MikeD0411,

Thanks for reaching out. Oh no! That definitely sounds frustrating to have your device continue playing music randomly. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

• Which Google Nest/Home speakers do you have? (model name, generation number)
• Are your speakers in a speaker group? Or are all of the devices playing by itself alone?
• Does this happen with all types of media? (Radio, Spotify, YouTube, etc.)
• Do you have any routines set up?
• What troubleshooting steps have you tried? 

Thanks for your patience, let's get this issue resolved!

[MikeD0411]

Here is what I have:

Currently using Apple Music

No Routines.

AC-1304 Router with Software Version 13729.57.27

Bathroom - Nest Mini 2nd gen

Kitchen - Nest Mini 2nd gen

Bedroom - 2 x Nest Mini 2nd Gen.  These are paired.

Living Room - 2 x Nest Audio.  These are paired.

I have a Group called All Speakers that includes all four rooms.  

Sometimes when I am in the Living Room, the Bathroom speaker responds.  Today the music stopped for around 5 minutes, then it started again.  Usually, when I am listening, it is with All Speakers.  When I leave the house I use "Google Stop" or "Google Stop Playing Music".  When I return, the music is playing again.  I suspect this happens frequently but the playlist ends before I return.  

I believe it happens with individual speakers as well.  I remember it happening with just the Bathroom speaker.

I tried resetting everything to factory and rebuilding the Home config again.

In general, the system is not very stable.  Any suggestions would be greatly appreciated.

Thanks,

Mike

[frances]

Hi MikeD0411,

Thank you for your detailed response back, it is very helpful, and I appreciate your time! 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-0120000031923. 

[frances]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding this issue or case, feel free to contact the support team and refer to Case ID listed above. Thank you, and have a nice day.