Music kept shutting off tonight on Google home device

[Gradybrianna]

Both devices are connected to each other one is shut off going to turn it on. And I am connected to the internet I don't understand why the music kept turning off tonight. And now why it's answering me before when I got no response first solid 5 minutes says there was a threat authorized I'm wanting to know what it is if you could let me know that would be great thank you my number is 971-401-9792

[Dan_A]

Hi  Gradybrianna,

This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:  

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Let me know how it goes.

Best,

Dan

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[Dan_A]

Hi Gradybrianna,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan