Music stopped playing

[Vino30]

After playing music from Iheart radio for many years, it stopped with a message

" Sorry, something went wrong. When you're ready, give it another try. "

[Kadven]

Hi @Vino30 

Bit of a guess here, but if Heart radio is defaulting to being played from Tunein, this might be the problem since a number of people have been reporting problems playing some radio channels from Tunein lately. If this is the problem you could try saying 'Hey Google Play Heart Radio from Global Player' since Heart is also broadcast by this streaming service. If it does work this also has the advantage that there are slightly fewer adverts.

No guarantee but you could give a go.

[Vino30]

Thanks. Any music requested gets the same response.  ???

[Vino30]

Thanks. I did a factory reset and it solved the problem. 

[Kadven]

Hi @Vino30 

That's good to hear that the problem is now solved. Often the way with electronic equipment that if something is not working correctly and no easy solution works a complete reset will.

[Dan_A]

Hi folks,

@Vino30, thank you for the great help.

@Kadven, as we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Dan