Hello Maria Shoemaker,
Thank you for your message. I am sorry to hear that your device is suddenly shutting off, I understand your concern. I would be more than happy to find a solution with you to get your device to stay on and work as intended. First, I have some questions.
- Which Google Home device is this post in regard to? (model name, generation number)
- Is this a new issue? Was your device working normally before?
- What happens when this issue occurs? Is it randomly or when you are doing something on the device?
- What are you playing when the device shuts off? (Spotify, YouTube, radio, etc)
- Is your device powering on, responding to commands, and working besides this issue?
- Does your device still show up as connected in the Google Home App?
- Do you see any error messages when the issue occurs?
- Have you tried to do a Factory Data Reset on the device? Does the issue still occur?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
Note: This action will clear your data from the device and can't be undone.
I appreciate your patience and look forward to your response.
- From Frances (Community Specialist)
