My Google nest is stock in recovery mode. What should I do

[Marekpiotr]

Hey mu Google nest is stock in Recovey mode. What should I do? I deleted my nest but still can’t find when it’s looking for it.

[David_K]

When you say stuck in recovery mode, what do you see on your Nest Hub display? Are you using the original power supply and adapter that came with your device? Do I take it you've tried some reset steps, perhaps the ones below?

Nest Hub (1st gen)

1. Plug in the device to a different power source then reboot the device (unplug the power cord, leave it unplugged for 1 minute, then plug the power cord back in).
2. If the issue persists, put the device in recovery mode with these steps:
• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
3. Once the device is in recovery mode, on the back of the device, press and hold both volume buttons together for about 10 seconds.

Nest Hub (2nd gen)

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for 10 seconds.

Nest Hub Max

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for about 10 seconds.
3. If the issue persists, put the device in recovery mode with these steps:
• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
4. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

[Dan_A]

Hi Marekpiotr,

I'm jumping in to ensure everything is good here. Have you seen David’s  response? Let us know of the answers so we could take a closer look at them.

Best,

Dan

[J53119]

I'm having the same issue.  I tried manual reset as suggested and even the unplug/replug 10x time trick.

[Alex_S]

Hi J53119,
 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Regards,
Alex

[Alex_S]

Hi there,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex

[J53119]

I just submitted it, sorry for the delay.  -Jason

[Alex_S]

Hey J53119,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Best regards,
Alex

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess