cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Go to answer
Rdianco
Community Specialist
Community Specialist

‎08-25-2021 03:42 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Oliver Le May 

 

Hi, 

 
We have had a Google Nest Hub for some time, which has worked perfectly well. However, the device has recently failed to connect to WiFi. We have attempted to reset it and the WiFi, as per the instructions on both an android and an iOS device, with little success. When it is being set up, it will claim it is connected, but either it would not move off the connected screen or say something went wrong. Either way, it will subsequently say it can't connect to WiFi. Any help on the matter would be greatly appreciated. 
 
Cheers!
Labels:
Reply
1 Recommended Answer

Go to answer
Rdianco
Community Specialist
Community Specialist

‎08-25-2021 03:43 PM

Hi Oliver Le May,
 
I appreciate how frustrating this must be and thanks for confirming what you've already tried. I've included some steps below that will help you troubleshoot this. Some of them you may already have tried, but I've included them all for completeness. 
 
Let's try these steps:
  1. Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the WiFi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
     
  2. Make sure WiFi, Location Services and Bluetooth are turned ON on your phone or tablet.
     
  3. Turn OFF mobile/cellular data.
     
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
     
  5. Reboot your Google Home or Google Nest device.
     
  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
     
  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn WiFi off and on again on your phone or tablet.
  • Reopen the Google Home app and retry setup.

If that doesn't help, let's try these alternative steps:
  1. Go to the WiFi settings on your mobile device.
     
  2. Open the list of available WiFi networks and look for an available network with the name “GoogleHomeXXXX" (where XXXX is a random number).

    Note: If you previously set up your device and haven't factory reset it, look for the name of the device that you assigned to it in the list of available networks on your mobile device.
     
  3. If you can successfully connect to your speaker or display's WiFi network in your WiFi settings, open the Google Home app and try to set up the device.
Do let us know what happens when you try these steps? Try to be as detailed as possible so we know how best to advise.
 
 
- From david.king (Gold Product Expert)

View Recommended Answer in original post

Reply
44 REPLIES 44

Go to answer
Hirschr
Community Member
In response to Tester_-_

‎06-16-2022 09:59 PM

Exact same situation.  No changes whatsoever to position, wifi or router and now receiving the "Check Internet Connection" message.  Was their a firmware update recently?  Tried all the suggested fixes and any reset, factory or soft reset only fixes the problem temporarily.

Reply

Go to answer
Hazmat
Community Member
In response to Tester_-_

‎06-17-2022 07:07 PM

i am having the same issue, i have 3 nest hubs and a handful of other google products, and only the hubs keep doing the "Check internet connection" thing. All other devices are connected and stay connected just fine, no changes at all in 2 years, then last week all of a sudden the issues start. I have tried factory reset, splitting my wifi into 2.4 and 5ghz having only the 3 hubs on one wifi and everything else on another, restarting router, changed households and everything... works for a lil while then jsut right back into offline

Reply

Go to answer
Tester_-_
Community Member
In response to Hazmat

‎06-20-2022 09:55 AM

(for me) the issue seems to have resolved itsself since a day or so... The Nest Hub rebooted itsself on occasion a few times while the "no internet connection" error was being displayed.  However, "listen to the news" doesn't work anymore (I have selected a news source), but this is a minor inconvenience compared to a non functioning Google Nest Hub which keeps telling me there isn't an internet connection while there clearly is one 🤔 Fingers crossed the internet connection error does not return, for me at least... 🙂

0 Kudos
Reply

Go to answer
cybatrix
Community Member

‎07-01-2022 08:28 AM

I've got exactly the same issue.

Next Hub Max was running fine until I reset it back to factory settings to tray and address a minor issues with Google Meet.

Rebooting the router, WiFI access point, phone hasn't helped. Neither has moving the hub next tot the AP or reinstalling Google Home on my phone.

0 Kudos
Reply

Go to answer
tlunzer
Community Member

‎07-01-2022 02:24 PM

I have a Gen 1 Hub that failed today and kept rebooting.  I did a factory reset and tried to set it up again.  Now it during setup it keeps failing to connect to the Wi-Fi.  Yes, I rebooted my router.   Since the Bluetooth is working for the setup, did the hub fry its Wi-FI and is permanently dead?

0 Kudos
Reply