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My google nest hub has one black line on left hand of screen

ayushjha2029
Community Member

a week ago

I have tried factory resetting the display yet the line still shows. This appears to be a hardware issue

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2 REPLIES 2

CsabaKaracs
Community Member

Sunday

Same problem whit my Nest hub. Pls help to fix it.

moralesvicente
Community Specialist
Community Specialist

Tuesday

Hello folks, 

 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know that your Google Nest Hub has one black line on the left side of the screen. Don’t worry; it’s a pleasure to be able to assist you.

I appreciate your patience and time performing the factory reset. I'd like to ask a couple of questions to gather more details to assist you further: 

  • When did the behavior start? 
  • Was the device dropped or knocked over?
  • Is the display still working?
  • Is the display's Assistant working?
  • Have you tried to perform any additional troubleshooting steps besides the factory reset? If so, would you mind listing them?
  • What's the firmware version of your display? To find the following information, check out this article: Google speaker and display firmware versions and release notes. 
  • Could you please attach a picture of the Nest Hub screen? 

I'll look forward to your response.

 

Best regards, 

Daniel

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