My google nest hub max display won’t show me live video or camera, and can’t seem to add it on app

[Mzein]

I’m trying to view the live camera and or add it to my nest app and I can’t seem to do either. It only shows me a picture on the display 

[Hass40]

Same to me I tried resetting it many times and it’s useless it just say “ Something is wrong try rebooting or switching on and off airplane mode “ It’s frustrating and definitely doesn’t want me to use any devices with google anymore 😡

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni

[LovelyM]

Hi folks, 

Thanks for reaching out to the Speakers and Displays Community forum.

@Mzein, a few questions: was this working before? If yes, when did the issue start? Were you able to successfully setup the Google Nest Hub Max built-in camera? What troubleshooting steps have you tried?

@Hass40, I'm sorry for this experience. Please try the steps that I provided to resolve the issue. After getting the message, go ahead and exit from the setup process. Unplug your Google Nest Hub Max for a minute before plugging it back in. Turn on Airplane mode on your phone for a few seconds and once it's off, configure the built-in camera again.

Let me know how it goes.

Best, 
Lovely

[LovelyM]

Hello everyone, 

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers, 
Lovely