My home hub is showing 2 devices that I previously unlinked and removed

[PTHibbs]

My home hub is showing 2 devices that I previously unlinked and removed. These devices do not appear in my home app or anywhere in my account online

[moralesvicente]

Hi PTHibbs,

Thanks for reaching out to the Google Community Forum. I understand that your Nest Hub is showing two devices that were previously linked. Don't worry, I'm here to help.

To provide the most accurate assistance, please answer the following questions:

• What model of Nest Hub do you have? If you're unsure, you can find this information in the Google Nest and Home device specifications.
• Which removed devices are appearing on your Nest Hub?
• Could you please share a screenshot of what's currently displayed on your Nest device?

Any additional details you can provide will be helpful.

Best regards, 

Daniel

[PTHibbs]

• What model of Nest Hub do you have? If you're unsure, you can find this information in the Google Nest and Home device specifications.
  • Google Nest hub
• Which removed devices are appearing on your Nest Hub?
  • Nvidia Shield
  • TV

[moralesvicente]

Hey PTHibbs, 

Thank you so much for keeping me updated. 

A reboot of your Google Nest Hub may fix several troubles. There are two different ways to make it. 

• Unplug the power cord from your speaker or display.
• Leave it unplugged for ~1 minute.
• Plug the power cord back in.

You can also make this step directly from your cell phone; check out this information in the Reboot Google Nest or Home speaker or display article. 

Let me know how it goes,

Regards,

Daniel

[PTHibbs]

No change 

[moralesvicente]

Hello PTHibbs,

I'm sorry to hear that the situation hasn't been resolved. Let's explore some additional troubleshooting steps:

• If you still have the previously linked devices, try reconnecting them and then removing them again. 
• If you no longer have these devices, uninstall and reinstall the Google Home app.

I'll look forward to your response.

Regards, 

Daniel

[PTHibbs]

They don't appear anywhere but on my nest hub. Not on my app or online

[moralesvicente]

Hi PTHibbs, 

Thanks for keeping me informed.

I have more tips here:

• Try to perform a factory reset on your device. For your reference, take a look at this article: Factory reset Google Nest or Home speakers or displays . 
• Also, try to reset your device and then pair again your Nest Hub. 

I'll look forward to your response.

Regards,
Daniel 

[PTHibbs]

I actually did that a couple of days ago. Same issue still persists

[chaconmorales]

Hi PTHibbs,

Thank you for following up. I understand your frustration with the Google Nest Hub as the issue persists. I apologize for the inconvenience you're experiencing.

To assist you better, we'll need some additional information. I'm sending you this form where you can provide all the necessary details and also please fill out all the information required.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Mario

[PTHibbs]

Form is complete 

[ByronP]

Hi PTHibbs,

Thank you for your response. 

We received your form and our dedicated team will reach out to you via email for further instructions.

Regards,

Byron