My home mini is connected to the internet but nothing works!

[demkantor]

Hi! I originally posted Here but no response after a week plus... Anyway I'm having a strange issue. We recently moved and when I brought over all our home products (1 Google home, one hub, 2 home minis and 1 nest mini) all were able to connect to the new network and function fine other than one of the home minis. This one didn't want to loose it's network so I did a hard reset. Then I linked it up to the new network and I thought all was good, I can see it in the app just fine.

When I try to have it play music it says "sure playing X on YouTube music" then pause, then "I'm sorry something went wrong please try again" it is connected to wifi, I can ask Google to do all sorts of stuff but no music. If cast from my phone that works to play music. Strange thing, I asked it for the time, it was an hour ahead. I asked it what time zone it was in and it said Bronx New York. We are in central time.

Any thoughts on the issue and how to fix it?

[demkantor]

ok, don't worry a out the address part, when I put in the new address I only used the street so Google just did the rest and chose the wrong city. This was the same for all devices and they played just fine so nothing to do with it.

Should another factory reset be done? It's been near two weeks since the last one

[demkantor]

I just stole the one in our basement and swapped it. My broken one is still broke so would love to get some feedback and possible troubleshooting options but at least it's sitting in a less important place now

[frances]

Hi demkantor,

Thanks for reaching out. That sounds very unpleasant to have your Google Nest Mini show an inaccurate address. I understand your concern and would be more than happy to help resolve this issue! First, I have some questions regarding this situation.

• Just confirming, do you have the correct address listed in the Google Home App?
• Do you have the updated address on your actual Google Account?
• Is this issue happening on all of your devices or just one?
• Did a Factory Data Reset resolve the issue?

Just a friendly reminder, here are the steps to change the home address of your devices

1. Open the Google Home app .
2. At the top, make sure your home name is listed. If needed, tap the name to change your home.
3. Tap Settings   Home information  Home address​.
4. Enter your address  Save.

Note: When you change the home address, it will only affect the devices in the home you selected. You can edit or delete this address at any time.

I appreciate your patience and look forward to your response. Thanks!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.