My nest disconnected from the WiFi and wouldn’t reconnect. And now it just has a flashing red light

[Rdianco]

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Original Poster: Ruth Lemon 

My Nest stopped connecting to my WiFi and wouldn’t reconnect. Then it just stopped doing anything, basically. It has a flashing red light at the top. I’ve turned it off and on again and not only does it not do anything but when it’s unplugged, the red light still flashes.

[Rdianco]

Hi Ruth Lemon,

Thank you for your message. That is not great to hear that your device is not reconnecting to WiFi. I understand your concern and would be more than happy to help find a solution with you. First, I have some questions.

• Which nest device is this post in regard to? (model name, generation number)
• Is your device powering on?
• Is your device showing up in the Google Home App?
• Are you receiving any error messages? What does it say? 
• Have you tried to conduct a reboot or a Factory Data Reset on the affected device? 

I look forward to your response and update, thanks.

- From Frances (Community Specialist)