Why doesn’t my Google Mini home display as if it was connected to the internet

[Rdianco]

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Original Poster: Maite Del Giudice 

Putting it closer to the WiFi, unplugging and re-plugging

[Rdianco]

Hi Maite Del Giudice,

Thank you for your message. I can understand your concern of your Google device not connecting to WiFi. I would be more than happy to help find a solution with you. First, I have some questions:

• Which nest device is this post in regard to? (model name, generation number)
• Is this the first time you are setting up the device?
• Is this a new issue? Was your device connected to WiFi before?
• Is your device powering on?
• Is your device showing up in the Google Home App?
• Are you receiving any error messages? What does it say? 
• Have you tried to conduct a reboot or a Factory Data Reset on the affected device? 

I appreciate your patience and look forward to your response.

- From Frances (Community Specialist)