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My Google display has fault code V5N4 and won’t connect to WiFi anymore

Rdianco
Community Specialist
Community Specialist

‎08-24-2021 03:23 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Gordon Anderson 4478 

 

Tried switching WiFi and device off.  Tried setting up as new.
 
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Rdianco
Community Specialist
Community Specialist

‎08-24-2021 03:24 PM

Hi Gordon Anderson 4478,
 
Thanks for your message. Having your device not be able to connect to WiFi is definitely a frustrating issue. I would be more than happy to help find a solution with you. First, I have some questions:
  • Which Google Display device is this post in regard to? (model name, generation number)
  • Where are you seeing the fault code 'V5N4'? On the device? On the Google Home App?
  • Do you have a photo of your device showing this code?
I appreciate you taking the time to troubleshoot this issue. I look forward to your response, thanks. 
 
 
- From Frances (Community Specialist)
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