My nest hub cannot communicate with my iphone

[2good]

I have tried factory resetting, updating my iPhone, re-downloading the Google home app, checking if my Wi-Fi works (it does) but the same message keeps appearing on the screen. My network settings are on. I don’t know what to do.

[David_K]

Try these steps (it sounds like you've already tried some of these steps!)

1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
   
   
2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot your Google Home or Google Nest device.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset the device and then retry setup. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.

[Azarco]

Hey folks,

We appreciate you for providing the troubleshooting steps above, davidking.

2good, bumping in this thread to check if the suggested steps above help. Let us know by updating this thread, and the Community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hi 2good,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Azarco]

Hello 2good,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Thanks,

Alex