11-30-2022 01:18 PM
Hello!
I am looking for some assistance with changing my nest mini 2 time zone. For some reason my nest mini is stuck with central standard time zone and I’ve been wanting to edit it to mountain standard time. Can anybody help me? I’ve tried changing my Chromecast and Google calendar time zone but it does not seem to work and it’s affecting my routines and everything else.
12-03-2022 02:03 PM
no, it didnt work. i even tried with an address elsewhere and still stuck and this is interfering with my other schedule rutines and wifi electronics because of the time on google
12-05-2022 04:52 PM
Hi Kittyisa90,
I’m sorry to hear that the routines and other features are affected because of the incorrect timezone on your Nest Mini. Also, thank you for doing the steps before posting. I’d be glad to help and find the solution for this. A few questions: why is there a need to change from CST to MST? Have you moved location or it just hasn't been working since?
It would really help us isolate your concern if you try the steps below:
@RachelGomez123, thanks for the assistance.
Keep us posted.
Best,
Dan
12-06-2022 10:38 AM
Hi
i have tried many things as well as this, tried to share some screenshots of what my google search shows as my time zone (showing as CST when reality is MST) i am not sure if there is an email so i can share.
12-06-2022 10:52 AM
Hey there,
I really appreciate you doing the steps provided above.It would really be helpful if we revert your Nest Mini back to its default and original settings by doing a factory reset. Click here about how to and do the setup again.
Cheers,
Dan
12-06-2022 01:03 PM
this one of the first things thought of and re did this just now just in case and sadly did not work out
12-11-2022 10:55 AM
Hi Kittyisa90,
Thank you for doing the reset on your Nest Mini and apologies for the delayed response. Let's take a look into this further, could you make sure the timezone on the phone is also updated to the correct one? It would also be of big help if you could check the info about your account and address on Google Maps and tell me how it goes.
Regards,
Dan
12-14-2022 10:57 AM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Dan
12-15-2022 06:52 AM
hi
it couldnt be resolve but i recently received and email stating gliches to be fix and a possible update
12-17-2022 06:03 PM
Hey Kittyisa90,
To confirm, did you contact us via chat or call? May I know the case ID so I can check the update on my end?
Cheers,
Muddi
12-17-2022 06:07 PM - edited 12-17-2022 06:09 PM
Hello, there was no case id on the email, would you be able to provide a good contact number where i can get that to be looked at?
the email i received says the below:
December 13, 2022
Dear Google Assistant user,
We're writing to let you know that we discovered a bug that may have affected your Google Assistant and device setup and preferences, including disabling personal routines and “Hey Google”. We are looking into possible solutions to restore affected settings.
Please check your Assistant and Home settings to confirm your preferences. More information about Assistant settings is in the Google Assistant Help Center.
We sincerely apologize. We will be in touch with further information.
Sincerely,
Google Assistant Team
12-18-2022 03:40 PM
Hey Kittyisa90,
You can connect to us via chat or call. Just visit this link and provide all the information needed. By the way, could you tell us the email address where that email comes from?
I'll wait for your response.
Cheers,
Muddi
12-23-2022 05:05 AM
below is the email where that one email was received fromGoogle Assistant <#>
12-23-2022 05:05 AM
12-24-2022 01:18 PM
Hi Kittyisa90,
Have you already been in contact with the support team on the link provided above? It would help a lot if you have a talk with them to better the troubleshooting and information.
Regards,
Dan
12-27-2022 01:27 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Dan
12-28-2022 01:33 PM
Hi Kittyisa90,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Kind regards,
Dan
12-28-2022 04:27 PM
i gaved up with all, i just hope that it updates soon…
01-02-2023 11:32 AM
Hi Kittyisa90,
I'm sorry for the inconvenience this has caused you. We'd love to turn your experience around, could you provide the case ID from when you reached out to our support team so we can review the case?
Best,
Dan
01-05-2023 03:13 PM
Hey there,
I wanted to check in and see if you managed to see Dan's post. Please let me know if you are able to provide your case ID. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
01-06-2023 10:32 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake