I am looking for some assistance with changing my nest mini 2 time zone. For some reason my nest mini is stuck with central standard time zone and I’ve been wanting to edit it to mountain standard time. Can anybody help me? I’ve tried changing my Chromecast and Google calendar time zone but it does not seem to work and it’s affecting my routines and everything else.
I’m sorry to hear that the routines and other features are affected because of the incorrect timezone on your Nest Mini. Also, thank you for doing the steps before posting. I’d be glad to help and find the solution for this. A few questions: why is there a need to change from CST to MST? Have you moved location or it just hasn't been working since?
It would really help us isolate your concern if you try the steps below:
@RachelGomez123, thanks for the assistance.
Keep us posted.
Thank you for doing the reset on your Nest Mini and apologies for the delayed response. Let's take a look into this further, could you make sure the timezone on the phone is also updated to the correct one? It would also be of big help if you could check the info about your account and address on Google Maps and tell me how it goes.
Hello, there was no case id on the email, would you be able to provide a good contact number where i can get that to be looked at?
the email i received says the below:
December 13, 2022
Dear Google Assistant user,
We're writing to let you know that we discovered a bug that may have affected your Google Assistant and device setup and preferences, including disabling personal routines and “Hey Google”. We are looking into possible solutions to restore affected settings.
Please check your Assistant and Home settings to confirm your preferences. More information about Assistant settings is in the Google Assistant Help Center.
We sincerely apologize. We will be in touch with further information.
Google Assistant Team
You can connect to us via chat or call. Just visit this link and provide all the information needed. By the way, could you tell us the email address where that email comes from?
I'll wait for your response.