My quick gestures are not working on the 2nd gen Nest Hub. It has been enabled on the device and app

[Rdianco]

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Original poster: Vijay Dhani 

Quick gestures do not work. Have enabled the setting on device and Home app. Sleep calibration also won't work and I am wondering if there is. Problem with the sensors

[frances]

Hi Vijay Dhani,

Thank you for reaching out. No worries, let's look for a solution together for your Google Nest Hub to have these features working. First, I have some questions.

• Which generation Google Nest Hub is this post in regard to? 
  • The motion sense features are only available for Google Nest Hub (2nd gen.)
• Which country are you located in? 
  • At this time, the Google Nest Hub (2nd gen.) features only work in released countries. This includes: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)
• Is this a new issue? Were your motion sense features working on your device before?
• Have you tried recalibrating your device? Here are the steps:
  • Remove any objects between you and the display screen. 
  • Check that your Nest Hub is within 1 foot (30 cm) of the height of your mattress, and that it’s within arm’s reach and facing your torso when you’re lying in bed.
  • To help Nest Hub distinguish between you and co-sleepers, recalibrate Sleep Sensing when no one else is in the room, including pets:
    1. On your Nest Hub display screen, swipe up from the bottom.
    2. Tap Settings   Sleep Sensing  Calibrate device  follow the steps.
• Have you taken any troubleshooting steps? If so what have you tried?

I look forward to your response, thanks.

[Lunatik_]

Hi There,

It is a second gen hub and i note that the feature is not available in South Africa. i have tried re-calibrating over 20 times, there are no objects in front of the device. i am assuming that the gesture and sleep sensing features are not available in my country. It is strange why the gestures would not work as that is merely used to skip tracks or turn off alarms.

[frances]

Hi Lunatik_,

Yep, your location is the issue. Since South Africa is not on the list of released countries, the features will not work. In general, features for devices are not guaranteed to work in unsupported countries.

Please let me know if you have any other questions or concerns, thanks.

[frances]

Hello Sparkspill,

Could you please give me some more information in regard to your response? Are you having issues with your quick gestures as well? 

• Are you living in a Google Nest Hub (2nd gen.) supported country?
  • At this time, the Google Nest Hub (2nd gen.) features only work in released countries. This includes: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)
• Have you tried the troubleshooting steps I posted earlier?
• Can you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone. 

Thanks. 

[Sparkspill]

how can we make it work?

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.