My son can't set alarms but I can (on the same device)

[Tyfoon]

When my son asks his google nest hub to "set an alarm for 7 o'clock" the assistant replies that it does not know what to do with it. However on the screen you can see it understands him perfectly word for word. If he asks "how is the weather today" it response correctly. It also recognises that it is him (his icon in the right top)

My son has no age restrictions etc. setup.

If I (different user) ask the alarm to be set on the same device in the same language it executes fine (exact same sentence).  It also recognises that it is me (my icon in the right top)

We have resetted his voice match a few times but no progress.

By the way all actions (and replies from the hub) are in Dutch

[Mlabrador]

Hi Tyfoon, 

Thanks for posting. Let's sort this out. 

A few questions — did the alarm work before? Can you try saying " Hey Google set an alarm " then followed by the time? Also, if that doesn't work try unlinking his account and link it back. You can check this link: https://bit.ly/3i8VywJ

Keep me posted. 

Best, 

Nikki 

[Tyfoon]

It worked before.

I will test your suggestion.

On the unlinking: Happy to try but you send me a link of unlinking from 3e party accounts. So not sure what you mean in this case with unlinking.

[Muddi]

Hey Tyfoon,

Chiming in to ensure everything is covered here. Please try removing your son's account first from the Google Home app. It will unlink his account and will not be able to access your home. Once done, re-invite him back and see if he will still have the same issue. Visit this link or follow the steps below to know-how.

Remove others from a home:

1. Open the Google Home app.
2. Switch to the preferred home.
3. Tap Settings > Household.
4. Tap the home member to be removed.
5. Tap Remove.

Invite members to a home:

1. Open the Google Home app.
2. Switch to the correct home.
3. Tap Settings > Household > Invite person.
4. Enter the name or email address of the person > tap Next.
5. Customers can find the information that's shared when they add someone to their home. Tap Next to continue.
6. Review the person’s access to the home > tap Send.

Let me know how it goes.

Cheers,

Muddi

[Jake]

Hey Tyfoon,

I wanted to check in and see if you managed to see Muddi's post? Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake

[Jake]

Hey Tyfoon,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Tyfoon]

I was traveling but back now. 

Muddi's steps done but this did not solve the issue. Still the same.

For context, my son:

Set alarm for 7:15 > Google understands and sees it's him but answers "Sorry I do not understand"

Turn off the light > Google understands and sees it's him > turns off the light

Me:

Set alarm for 7:15 > Google understands and sees it's me > set's the alarm

Turn off the light > Google understands and sees it's me > turns off the light

Next to this he CAN set an alarm on a Google home mini (and Google knows it's him)

[Princesss]

Hi Tyfoon,

Thanks for the details you've shared. 

It looks like the set up was messed up that's why it's having a hard time to communicate and respond to your commands. Let's go ahead and perform a complete reset to your speakers and let's establish linking the correct accounts to each speakers.

By linking other account, let's make sure that all accounts are linked or added to their preferred speakers.

Let me know how it goes.

Best,

Princess

[Mlabrador]

Hi Tyfoon, 

Chiming in — did the steps provided above work? 

Best, 
Nikki

[Princesss]

Hi Tyfoon,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

[Tyfoon]

I'm traveling a lot and I have 6 speakers of which 2 with screens. So it is not al small task (of which I also miss the logic while this would change things but I will try). Do they all need to be reset?

[Azarco]

Hey Tyfoon,

We understand! You can reset one or two devices just to check if you'll get the same result after resetting it. We'll be waiting for your response.

Best,

Alex

[Princesss]

Hey Tyfoon,

Just a follow up-- I'll keep this post open for 3 more days while waiting for your response. 

Best,

Princess

[Princesss]

Hi Tyfoon,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

[Tyfoon]

I can also confirm that" hey google set an alarm" also does not work.