Nest Audio can't be detected on Google Home + can't factory reset

[Sudithefats]

The Nest Audio powers up ok. The four moving dots indicate it's ready for pairing (I think?) but it just cannot be found using Google Home (Android phone).

I've tried:

- factory reset method 1: doesn't respond to finger on the top-middle

- factory reset method 2: after plugging it back for the 10th time, it just boots up like usual and the four dots start to move

- packed it away and ignored it for six months. Tried connecting it again, didn't work; tried factory reset both methods again, didn't work

- looked at and tried the advice in other threads in this forum, such as the ones about factory reset using two phones

- set up another new Nest Audio (we just happened to have one on hand) and there was absolutely no issues with connecting that other Nest to Google Home

Help...did I get a dud?

It's a gift from my employer, so I don't even know when and which store it was bought. I only know it was manufactured in Dec 2021 and bought most likely somewhere in Singapore.

[maedacortez]

Hi Sudithefats,

Thanks for reaching out. I understand that your Nest Audio device isn't connecting to the app, even though you've tried some troubleshooting steps. I'm here to help!

Here's a link that will help you: Can't Find Google Nest or Home Device. This link provides advice and troubleshooting steps to get your Nest Audio connected.

I hope this helps! Please let me know if you have any further questions.

Regards,

Manuel